The ideal candidate will be able to cultivate and develop relationships, prospect and manage new (and current) business, and positively impact hotel and catering revenues.

We offer:  Flexible scheduling, Holiday Pay, 13 PTO Days per year in the first year, Medical/Dental/Vision Insurance, 401K

Salary:  Negotiable depending on qualifications

Bonus Plan:  Monthly Bonus pay out

Education & Experience:

 At least 3 years of progressive hotel sales experience in a specific market, preferably SMERF and Association

 Must have a drivers license in the applicable state.

___________________________________________________________________________________________

DUTIES & FUNCTIONS

___________________________________________

Essential:

Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner.

Maintain regular attendance in compliance with Scarlett Hotel Group standards, as required by scheduling.

Maintain high standards of personal appearance and grooming, which include compliance with Scarlett Hotel Group dress code and wearing a nametag when working.

Always comply with Scarlett Hotel Group standards and regulations to encourage safe and efficient hotel operations.

 Always maintain a warm and friendly demeanor.

Ensure that employees are, always, attentive, helpful and courteous to all guests, managers and fellow employees. Attend all-employee meetings and any other functions required by management.

Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

Develop a complete knowledge of company sales policies and S.O.Ps and ensure knowledge of and adherence to those policies by the sales team.

Meet or exceed set goals.

Operate the Sales Department within established sales expense budget.

Initiate and follow up on leads.

Maintain and participate in an active sales solicitation program.

Monitor production of all top accounts and evaluate trends within your market.

Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

 Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

Invite clients to the hotel for entertainment, lunches, tours, and site inspections.

Assist in implementing special promotions relating to direct sales segments, i.e.

Assist in the preparation of required report in a timely manner.

Attend Scarlett Hotel Group meeting with Sales and Catering, operations staff, and General Manager.

Be familiar with all Scarlett Hotel Group sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections.

Use your property computerized sales management system to manage the hotel business, including (but not limited to) generating reports, entering business, blocking space, and building accounts.

Attend all-employee meetings and any other functions required by management.

Meet and greet onsite contacts.

Abide by Prime Selling Time (PST).

Understand all OnQ and Delphi

Physical Requirements:

Long hours sometimes required.

Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

____________________________________________________________________________________________

Mental Requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Must be able to work and understand financial information and data, and basic arithmetic functions.

Marginal:

Develop networking opportunities through active participation in community and professional associations, activities, and events.

Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.

Entertain clients.

Handle inquiries as part of Inquiry Day Program.

Perform any other duties as requested by the General Manager or Regional Vice President of Sales.

Equal Opportunity Employer (M/F/D/V)

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!
- Up to 13 days of PTO for FT, Holiday Pay for FT and PT
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-401k
-Brand Travel Discounts

Front Desk Clerk
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Essential:
Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.

Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
 Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
Always use proper two-way radio etiquette when communication with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.

Maintain and market promotions and guest programs.

Marginal:
Maintain a clean work area.
Assist guests with safe deposit boxes.
Attend meetings/training as required by management.
Perform other duties as required by management.

Education & Experience:
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School Diploma or equivalent required.
Computer experience preferred

Physical Requirements:
Flexible and long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Mental Requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity while under pressure.

Must be able to work and understand financial information and data, and basic arithmetic functions.

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Overnight Front Desk Clerk
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. 

DUTIES & FUNCTIONS

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.

• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Always use proper two-way radio etiquette when communication with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.

• Maintain and market promotions and guest programs.

Marginal:
• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as required by management.

Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.
Computer experience preferred

Physical Requirements:
• Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late night shift.

Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance

Job Description:

The Front Desk Supervisor is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.

Responsibilities will include but not be limited to:
• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Attend daily and monthly rooms meetings.
• Participate in required M.O.D. program as scheduled.
• Work all shifts as appropriate.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
• Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP’s.
• Ensure implementation of all company policies and house rules. Understand hospitality terms.
• Assist in preparation of revenue and occupancy forecasting.
• Ensure correct and accurate cash handling at the front desk.
• Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
• Monitor all V.I.P.'s, special guests and requests.
• Review daily guest services work and activity reports generated by Night Audit.
• Be familiar with all Brand Rewards programs and offers.

Basic Qualifications
• High school education, GED, or equivalent experience.
• Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.
• Outstanding management, organization, communication, and leadership skills.
• Highly organized and detail oriented.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.

Physical requirements:
• Basic office skills, experience with personal computer & Microsoft Office, general office equipment.
• Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.
• Must be able to lift to 50 lbs. and work most shift in a standing position.
• Must have a valid driver’s license from the applicable state.
Equal Opportunity Employer (M/F/D/V)

Benefits Include:

• Great starting rate

• Referral Bonus $300

• Medical / Dental / Vision Insurance for full time

• Paid Time Off - FT

• Hotel Travel Discounts 

Job Description:

Sales Coordinator is responsible for all administration duties to include but not limited to coordinating group room blocks in the PMS system, taking over the group bookings for the sales teams once the group goes definite, sell meeting space, clerical contracting, data entry into Delphi, collect all methods of payments, enter pick up into the sales system, and anything the sales teams requires.

Responsibilities will include but not be limited to:
Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance prospects.
Create event proposals and contracts. Work closely with client to obtain/update all even details and ensure a successful event.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the PMS system correctly.
Greet clients prior to their event to make sure that they have everything they need for a successful event.
Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send thank you" email/note following each event
Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Assist in copying/faxing/mailing
Prepare BEOs for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events Prepare group turnovers for operational department heads. Effectively communicate group needs with guest service staff and housekeeping staff

Basic Qualifications:
College degree or equivalent education/experience
One to two full years of employment in a related position with this company or other organization(s).

Preferred Qualifications:

Experience with OPERA PMS and/or Delphi preferred
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Everwood company Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Physical requirements:
Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
Ability to bend, lift, and be standing or walking during entire shift
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must have valid driver's license for the applicable state able to drive.

Equal Opportunity Employer (M/F/D/V)

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

The Prep Cook is responsible for preparing high quality food based on hotel standards. He/she is responsible for the timely and accurate preparation of food items for the line, pantry or the production area of the main kitchen.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field prepared.

Physical Requirements:

• Flexible and long hours sometimes required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Withstand temperature variations, both hot and cold.

____________________________________________________________________________________________

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results

• Must be able to show initiative in job performance, including anticipating what nees to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

___________________________________________

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Be responsible for quality of food.

• Ensure equipment and kitchen cleanliness.

• Maintain kitchen in a clean and organize manner to facilitate high volume production.

• Handle and store food in a sanitary fashion.

• Recognize quality standards in fresh vegetables, fish, dairy and meats.

• Coordinate with Chef/Sous Chef for Banquet functions and special orders.

Marginal:

• Understand formal requisition process.

• Attend meetings/training as required by management

• Perform other duties as requested by management.

• Great starting rate

• Flexible scheduling

• Part time and Full time

• Medical / Dental / Vision Insurance for full time

• Paid Time Off 

• Hotel Travel Discounts 

A steward assists in keeping a restaurant, bar, or lounge clean and sanitary, and assists in cleaning dishes and

tending to customers' needs.

The Steward is responsible for providing attentive, courteous, and efficient service and assistance to all guests

as needed. The Steward must be courteous, patient and have a positive attitude at all times.

An individual working as a steward should possess skills like customer service orientation, people skills,

communication, and interpersonal skills, time management, problem-solving and teamwork.

Duties:

Scraping food from dirty dishes, pots, pans, plates, flatware, and glasses, washing dirty dishes, and putting

them away. Washing dishes.

Assisting with sweeping, mopping, and polishing the restaurant, bar, kitchen, and equipment.

Transporting used linen to or from the laundry or housekeeping section.

Assisting with unloading and storing stock.

Cleaning and setting tables and placing seasonal decorations, candles, and table cloths.

Stocking wait staff serving stations with napkins, utensils, trays, and condiments, and assisting the wait

staff with all aspects of service.

Clearing tables and preparing them for the next customers.

Assisting in cleaning and opening or closing tasks.

Education & Experience:

Experience in a hotel or a related field preferred.

High School Diploma or equivalent preferred

____________________________________________________________________________________

Physical Requirements:

Physical, intensive work Exerting up to 50 pounds of force occasionally, and/or 50 pounds of force

frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand and walk during entire shift eight-hour shift.

____________________________________________________________________________________

Mental Requirements:

Must be able to convey information and ideas clearly.

Must be able to work well in stressful, high-pressure situations.

Must be effective in handling problems in the workplace, including, preventing, identifying, and solving

problems as necessary.

JOB SUMMARY

An PM shift Engineer is responsible for the day-to-day operations of the Engineering Department including electrical, plumbing, mechanical, and HVAC systems.  He/she will assume operating aspects of the hotel for the Engineering department.

QUALIFICATION STANDARDS

Certification and license in HVAC repair required.

Delivers the brand promise and provides exceptional guest service at all times.

Provides excellent service to internal customers as appropriate.

Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.

Conduct site inspections.

Perform preventive maintenance.

Respond to customer care calls of non-functioning equipment immediately. 

Ensure that the hotel is in compliance with all local, state and federal laws.

Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.

Actively participate in energy conservation programs per company standards.

Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.

Ensure compliance with the Americans with Disabilities Act (ADA).

Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.

Assist as necessary with special projects and renovations.

Repair and program hotel electronic lock system.

Assist in scheduling preventive maintenance tasks.

Performing other duties as assigned.

Education & Experience:

High school diploma, technical/vocational school preferred.

Hotel experience preferred, but not required.

Requires excellent communication skills, a professional presentation, an ability to work in a team atmosphere and to make independent decisions.

General knowledge of technical fields such as carpentry, painting, electrical, etc.

Physical requirements:

Ability to lift, pull, and push moderate weight (minimum of 75 lbs)

Ability to bend, lift, and be standing or walking during entire shift

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high pressure situations.

Equal Opportunity Employer (M/F/D/V)

5750 TG Lee Blvd

Benefits:
Medical / Dental / Vision / Life Insurances
PTO for Full-time  employees
IHG Brand Discounts
Flexible scheduling

Front Office Manager
Scarlett hotel group is a fast-growing hospitality management company that is looking for you! We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is in the heart of what we do.

Job Description:
The Front Desk Manager is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.

Responsibilities will include but not be limited to:
Respond to all guests requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
Attend daily and monthly rooms meetings.
Participate in required M.O.D. program as scheduled.
Work at front desk, concierge, and bell desk as appropriate.
Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with company SOP.
Ensure implementation of all company policies and house rules. Understand hospitality terms.
Assist in preparation of revenue and occupancy forecasting.
Ensure correct and accurate cash handling at the front desk.
Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Review daily guest services work and activity reports generated by Night Audit.
Be familiar with all Brand Rewards programs and offers.

Basic Qualifications:
High school education, GED, or equivalent experience.
Minimum 2 years of experience working in guest services is required with at least one of those in a hotel supervisory role.
Outstanding management, organization, communication, and leadership skills.
Highly organized and detail oriented.
Must be able to abide by the company appearance standards and compliance with the designated uniform.
Must be able to work any shift, weekends, holidays, and special events, as needed.
Must have employment eligibility in the U.S.

Physical requirements:
Basic office skills, experience with personal computer & Microsoft Office, general office equipment.
Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools or controls.
Must be able to lift to 50 lbs. and work most shift in a standing position.
Must have a valid driver license from the applicable state.

Equal Opportunity Employer (M/F/D/V)

Some benefits include:

• Holiday pay and PTO hours.

• The General Cashier assistant will work closely with senior General Cashier, reporting directly to the General Manager. The candidate is responsible for overseeing all of the day-to-day accounting activity for the hotel, restaurant and retail operations, while delivering outstanding guest service. The ideal candidate will be even tempered with strong accounting, interpersonal skills, organizational skills as well as written and verbal communication skills. Previous client services experience in a hospitality role or experience in a full-service hotel environment is ideally preferred. Ideal candidates should have 1+ years of progressive accounting experience. 

The ideal candidate will be responsible for performing the following tasks to the highest of standards:

• Reconcile the daily accounting and cash receipts to ensure proper account balancing

• Daily deposits, chargebacks. petty cash and make change.

• All aspects of A/R.

• Coding and inputting into M3 daily.

• Daily Night Audit review.

• Month end close including bank reconciliations

• Identify and reconcile General Ledger accounts, daily discrepancies, and aging accounts.

• Verify Inventories monthly for F&B, Pantry, Linen and check par levels.

• Spot check deliveries, orders and office supplies for accuracy.

• Work closely with the corporate accounting office to transmit daily operational information.

• Possess high level of organization and problem-solving initiative

• High level of accuracy with attention to detail in fast paced environment

• Ability to work independently as well as within a collaborative team

• Able to meet deadlines and effectively adapt to shifting priorities

• Miscellaneous Administrative Tasks

Job Type:

• Part-Time - 3 days a week, weekend included

• At property

Experience:

• Accounting - 1 year (Preferred)

• Microsoft Excel - 1 year (Preferred)

• M3: 1 year - (Preferred)

Benefits Include:

• Great starting rate

• Referral Bonus $300

• Flexible scheduling

• Part time and Full time

• Medical / Dental / Vision Insurance for full time

• Paid Time Off - PT and FT

• Hotel Travel Discounts 

• As a Banquet Set-Up Attendant, you would be responsible for setting and cleaning banquet facilities for functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Set tables and chairs to meet function specifications.
  • Clean meeting space including washing meeting room walls at beginning of events
  • Clean meeting space including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping areas and washing walls before and after events
  Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift.

• Sees that all functions take place on time and according to plan. All rooms are to be ready 30 minutes ahead of scheduled time and ready to receive guests. Responsible for all servers on the floor and supervises service received by guest throughout each function assigned. 

• Complete clearing and post function clean up, making sure that function rooms, back hall and storage areas are neat and clean and equipment is cleaned and stored properly. Makes sure any breakfast functions for the next day are set and ready

Education & Experience:
High school diploma or equivalent and/or experience in a related field preferred.
Physical Requirements:
Flexible and long hours sometimes required.
Heavy work Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

Mental Requirements:
Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems, as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
âAlways comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Always maintain a warm and friendly demeanor.
Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Oversee and assist in the cleaning and setup of banquet and meeting rooms for functions. Arrange tables, chairs, etc., to proper specifications.
Ensure the correct and timely setup and service of all Banquet Event Order functions.
Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, lighting fixtures, etc.
Ensure the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions.
Be familiar with fire exit and extinguisher location and follow all hotel safety rules.
Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
Supervise the transport and storage of tables, chairs, and other equipment.
Refresh meetings rooms as needed.

Marginal:
Notify management of any hazards.
Be familiar with the organization of the hotel and know the function of each department.
Attend training as required by management.
Perform other duties as requested by management.

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Monthly and Referral Bonus
-401k
-Brand Travel Discounts

Public Area / Laundry Attendant

The Public Area / Laundry attendant is responsible for overseeing all Operations in the public area to include cleaning bathroom, emptying trash containers, cleaning the floors, washing of all linens, folding the linen and stocking the public areas.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Experience in related position preferred.

Physical Requirements:

• Flexible and long hours sometimes required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must be always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

•Understand operation of supporting the room attendant with stripping rooms and delivering linen.

•Understand operation of washing machine and dryers.

• Complete guest requests and delivery in a timely manner.

Marginal:

• Maintain clean work area.

• Attend meetings/training as required by management.

• Perform other duties as requested by management.

Benefits Include:

• Great starting rate

• Referral Bonus $300

• Flexible scheduling

• Part time and Full time

• Medical / Dental / Vision Insurance for full time

• Paid Time Off - FT

• Hotel Travel Discounts 

Overnight Houseperson

The Overnight Houseperson is responsible for overseeing all Rooms Operations in the Laundry Department and in the Guests' Rooms. Duties include but are not limited to processing the laundry left from the day operation, complete guest requests for housekeeping and maintenance needs. Cleaning of Public Area and responding to Security related requests.

Education & Experience:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Experience in related position preferred.

Physical Requirements:

Flexible and long hours sometimes required.

Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Mental Requirements:

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must maintain composure and objectivity under pressure.

Essential:

English speaking skills required

.Approach all encounters with guests and employees in a friendly, service-oriented manner.

Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

Always maintain a warm and friendly demeanor.

Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Be able to complete basic in room maintenance repairs

Understand operation of washing machine and dryers.

Load and unload washes according to standards.

Wash and dry all dirty linens, towels, rags, etc.

Sort all hotel linen according to type, color, size, etc.

Pre-treat all stained linen before washing.

Clean dryer filter daily and maintain all equipment as trained.

Sweep and mop laundry floors, storing all linens off the floor.

Fold towels and linens.

Marginal:

Maintain clean work area.

Attend meetings/training as required by management.

Perform other duties as requested by management.

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Housekeeping Inspector / Supervisor
The Housekeeping Floor Supervisor is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff. He/she is also responsible for ensuring that rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.

Education & Experience:

. Fluent in English required, Spanish knowledge preferrable.

. Previous supervisory responsibility preferred.

. Minimum 5 years of housekeeping experience required

. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems, as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work and understand financial information and data, and basic arithmetic functions.

Essential:
• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Always maintain a warm and friendly demeanor.
• Ensure employees are always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Inspect all rooms assigned to Room Attendants daily to ensure that standards and productivity levels are being met and maintained.
• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected rooms.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off, and turn into the Housekeeping Office daily.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.
• Handle items for “Lost and Found†according to the standards.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ cart, linen closets, control closets, stairways and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to hotel standards.
• Initiate work order for repairs and maintenance; follow through on each work order until completed.

Marginal:
• Oversee training of Room Attendants.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor all V.I.P.’s special guest and request.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

The Shuttle Driver is responsible for providing attentive, courteous, and efficient transportation assistance to all guests during check-in, throughout their stay, and at checkout.  CDL not required.

 Education & Experience:

• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.   
• Must have a clean Motor Vehicle Driving history in order to be considered for employment as a van driver.

Physical Requirements:

• Flexible and long hours sometimes required.
• Physical, intensive work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity while under pressure.

Essential:

• Transports guests to and from hotel.
• Assists with luggage to and from guest rooms.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.  Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Use proper two-way radio etiquette at all times when communication with other employees.
• Explains features of guest rooms to guests.
• Calls taxi’s for guests.
• Ensures routine maintenance is performed on Company owned vehicles.
• Maintain a clean work area.
• Attend meetings/training as required by management.
• Perform other duties as required by management.

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!

-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Must have a valid driver’s license for the applicable state (property specific).

____________________________________________________________________________________________

Physical Requirements:

• Flexible and long hours sometimes required.

• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

____________________________________________________________________________________________

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

DUTIES & FUNCTIONS

___________________________________________

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Use proper two-way radio etiquette when communicating with other employees.

• Practice safe work habits to ensure safety to guests, fellow employees, and self.

• Handle items for “Lost and Found†according to the hotel standards.

• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

• Report maintenance issues to Housekeeping Supervisor/Manager.

• Be familiar with correct guestroom cleaning procedures to assist if needed.

• Deliver any clean linen to assigned sections, if necessary.

• Pick up Room Attendant’s dirty linen or trash as needed.

• Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

• Vacuum guest corridors.

• Keep hallways, public areas and closets neat and organized.

• Maintain cleanliness and sanitation in public restrooms.

• Adhere to the schedule for project cleaning of public areas.

• Maintain the stairwells to hotel standards.

• Keep ash urn clean and filled with sand.

Marginal:

• Attend meetings/training as required by management.

• Perform other duties as requested by management.

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

JOB SUMMARY

An Engineer is responsible for the day-to-day operations of the Engineering Department including electrical, plumbing, mechanical, and HVAC systems. He/she will assume operating aspects of the hotel for the Engineering department.

QUALIFICATION STANDARDS

• Delivers the brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers as appropriate.

• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.

• Conduct site inspections.

• Perform preventive maintenance.

• Respond to customer care calls of non-functioning equipment immediately.

• Ensure that the hotel is in compliance with all local, state and federal laws.

• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.

• Actively participate in energy conservation programs per company standards.

• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.

• Ensure compliance with the Americans with Disabilities Act (ADA).

• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.

• Assist as necessary with special projects and renovations.

• Repair and program hotel electronic lock system.

• Assist in scheduling preventive maintenance tasks.

• Performing other duties as assigned.

• Education & Experience:

• High school diploma, technical/vocational school preferred.

• Hotel experience preferred, but not required.

• Requires excellent communication skills, a professional presentation, an ability to work in a team atmosphere and to make independent decisions.

• General knowledge of technical fields such as carpentry, painting, electrical, etc.

Physical requirements:

• Ability to lift, pull, and push moderate weight (minimum of 75 lbs)

• Ability to bend, lift, and be standing or walking during entire shift

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

Equal Opportunity Employer (M/F/D/V)

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

-Great starting pay and flexible shifts!
-Up to 15 PTO Days per year for FT and PT!
-Medical, Dental and Vision Insurance
-Critical Illness and Accident Insurances
-Monthly and Referral Bonus
-401k
-Pet Insurance
-Brand Travel Discounts

Barista Server

Looking for somebody to work in the early morning hours as a Barista and breakfast/room service server. Be ready to help our guests wake up with serving coffee and grab & go breakfast items until full breakfast hours start. Must be independent and good at multi tasking.

Education & Experience:

High school diploma or equivalent and/or experience in a hotel or a related field preferred

Physical Requirements:

• Flexible and long hours sometimes required.

• Light work – Exerting up to 30 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to stand during entire shift.

• Must be able to maneuver throughout the dining area while carrying full trays of food and beverages.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.

• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

• Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

___________________________________________

Essential:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Everwood Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a warm and friendly demeanor.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

• Have a thorough knowledge of menus and current specials in applicable outlets.

• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

• Ensure that all tables and side stands are kept stocked, tidy, and clean.

• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).

• Breakdown trays of soiled dishes and linen in the dish-room according to established standards.

• Answer the telephone according to standards.

• Be familiar with fire extinguishers, locations and know how to use them.

• Set-up and break down buffet.

• Replenish buffet items as needed.

• Deliver food to Restaurant Floor or Banquet Rooms.

Marginal:

• Attend meetings/training as required by management.

• Perform other duties as requested by management.